Youth Led Services respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, submit an enquiry or referral, book a workshop, purchase a product, or otherwise engage with us.
 

1. What Information We Collect

We may collect personal information including:

• your name;

• phone number;

• email address;

• postal or billing address;

• organisation or business name;

• payment and transaction details;

• booking or workshop registration details;

• referral information you submit;

• communications you send to us.
   

We may also collect sensitive information where reasonably necessary for the safe and appropriate delivery of a service, workshop, or intake process. This may include disability-related information, health information, support needs, accessibility requirements, behavioural information, emergency contact details, or other relevant personal information.
 

2. How We Collect Information

We may collect information when you:

• visit or use our website;

• fill out a form;

• submit an enquiry or referral;

• register for a workshop or event;

• purchase a digital or physical product;

• contact us by email, phone, or social media;

• communicate with us on behalf of another person.
   

We may also automatically collect limited technical information such as your IP address, browser type, device information, and website usage data through cookies or similar technologies.
 

3. Why We Collect Information

We collect personal information so that we can:

• respond to enquiries;

• assess referrals and intake suitability;

• provide services, workshops, events, and resources;

• process payments and orders;

• communicate with participants, clients, and referrers;

• manage safety, accessibility, and support requirements;

• send confirmations, reminders, updates, and service information;

• improve our website and services;

• comply with legal and regulatory obligations.
   

4. Referrals and Third-Party Information

If you submit information about another person, you must ensure you are authorised to do so and that any necessary consent has been obtained. We ask that only information reasonably necessary for the referral, enquiry, or service is provided. Submission of information through a referral form does not guarantee that the person referred will be accepted into a service, workshop, or program.

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5. Disclosure of Information

We do not sell or trade personal information. We may disclose personal information to third parties where reasonably necessary, including:

• payment processors;

• website hosting and IT providers;

• digital delivery platforms;

• couriers or fulfilment providers;

• facilitators, contractors, or service providers assisting us in delivering workshops or services;

• regulators, government agencies, law enforcement, or other bodies where required by law.
   

Where we disclose information to service providers, we take reasonable steps to ensure they handle that information appropriately.
 

6. Overseas Disclosure

Some third-party providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy protections are in place.
 

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This may include secure systems, password protection, access controls, and limited handling of sensitive information.

However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
 

8. Access and Correction

You may request access to the personal information we hold about you, or request correction of inaccurate or incomplete information, by contacting us using the details below. We will respond within a reasonable timeframe and in accordance with applicable privacy laws.
 

9. Marketing Communications

Where you have opted in, we may send updates, news, offers, or promotional communications. You may unsubscribe at any time using the unsubscribe link or by contacting us directly.
 

10. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience, analyse traffic, and support website functionality. You can adjust your browser settings to refuse cookies, though some website features may not function properly as a result.
 

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website and will take effect from the date of publication.
 

12. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us at:
admin@youthledservices.com.au