At Youth Led Services, we value feedback and take complaints seriously. We are committed to respectful communication, fair handling of concerns, and continuous improvement in the way we deliver our services, workshops, resources, and community engagement.
 

1. Feedback

We welcome feedback about our services, workshops, digital products, website, and client experience. Feedback helps us improve what we do and how we do it.
 

2. Making a Complaint

You may make a complaint if you are unhappy with:

• a service or workshop;

• the conduct of a staff member, contractor, or facilitator;

• a digital or physical product;

• how your referral, enquiry, or personal information has been handled;

• any other aspect of your experience with us.
   

Complaints can be submitted by email to: admin@youthledservices.com.au. Please include as much detail as possible so we can properly review the issue.
 

3. How We Handle Complaints

When we receive a complaint, we will:

• acknowledge receipt within a reasonable timeframe;

• review the information provided;

• request further details if needed;

• consider the issue fairly and respectfully;

• respond with an outcome, next step, or proposed resolution within a reasonable timeframe.
   

Where appropriate, we may attempt to resolve the issue through discussion, clarification, remedy, correction, refund, referral, or another reasonable response.
 

4. Respectful Conduct

We are committed to respectful and culturally safe communication. We ask that complaints and feedback are raised respectfully. We do not tolerate abusive, threatening, discriminatory, or harassing behaviour toward our staff, contractors, facilitators, or community members.
 

5. Privacy and Confidentiality

We will handle complaints and feedback with appropriate sensitivity and will only share information where reasonably necessary to investigate, respond, or comply with legal obligations.
 

6. Continuous Improvement

We may use de-identified feedback and complaint trends to improve our systems, services, workshops, resources, and overall client experience.
 

7. Contact

To provide feedback or make a complaint, please contact:
admin@youthledservices.com.au